Returns & Exchanges

At Sway Hair, we want you to love your look, which is why we offer a 30-day return policy on all unused and unopened hair products. Please ensure all original packaging and hygiene seals are intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log in to our returns portal using your order number and email address to select the items you wish to return.

• 2.
  Package Your Items

  Securely pack the products in their original packaging, ensuring the security seals haven't been broken or tampered with.

• 3.
  Ship Your Return

  Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.